Return Policy

 

Of course you can return your order and have it refunded, you have the right to change your mind! However, you must adhere to our return policy below.

In accordance with EU consumer protection laws, you have a 14-day Right of Withdrawal. If you want to use your 14-day Right of Withdrawal, you are welcome to return your item(s) at your convenience without any justification.

We are sorry to inform you that we do not provide prepaid return labels for the moment. The customer is responsible for the return shipping costs. We highly recommend using a tracked shipping service. It is the best way to ensure your return reaches us safely, as we cannot be responsible for items lost in transit.

General Return Policy

To ensure a smooth process for any returns, we kindly request that you follow the guidelines of our General Return Policy:

• Please notify us at info@patriss.shop before initiating any returns, providing the following information:

  • I hereby give notice that I wish to withdraw from my purchase: [Insert Order Number]
  • Ordered on: [Date] / Received on: [Date]
  • Name of consumer: [Name]
  • Address of consumer: [Address]
  • Date: [Current Date]

• Timeline: Returns must be initiated within 14 days of receiving your order. The date your return package is sent will be considered proof of its validity.

• Condition: Items must be returned in their original, pristine condition and in their original, undamaged packaging (properly closed).

• Protection: In case you have opened the package and cannot reclose it properly, you should please use a sturdy shipping box to protect the items. It is your responsibility to ensure that the items are sufficiently protected during transit. If the artwork is creased, scratched, or damaged due to poor repacking, we will not issue the refund.

• Documentation: Always include your order number on the package and in any emails to us.

• Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service to ensure your return reaches us safely.

• Return address:

PatrisS / Patrice Moné

Hospitalsvej 3, 3tv

2000 Frederiksberg, DENMARK

• Quality Check: We reserve the right to decline returns that arrive damaged or do not meet the criteria listed above.

Once we have received your return package, we will verify the items and issue your refund. You can expect the funds to appear in your account within a few business days.

If you have any questions regarding your return, feel free to send an email at info@patriss.shop.

Important Reminder

Please do not return anything without notifying us by email beforehand! You are responsible for the return shipping costs and the condition of the package/item(s). We reserve the right to refuse and to not refund returns that are damaged or do not comply with our return policy.

– The right of withdrawal does not apply to custom products made on special request. –